FAQ’S
1. What is the exchange/refund policy?
EXCLUSIVES do not offer a refund instead customers can exchange the unused, tagged, unaltered and packed articles from EXCLUSIVES outlet or E-store within 14 days of purchase. For accessaries product we cannot return & exchange (ties,cufflings,scocks,belts) etc
2. How can I get the discount/code?
We do not have any ongoing discount codes. Please stay tuned to our official social media pages and website for upcoming offers.
3. How can I contact customer care?
Our helpline contact is +92-321-8557556
4. How can I update my order?
You can contact at +92-321-8557556 to our agent and update your order. Please note if your order is already dispatched, it’s not possible to make amendments.
5. How you deliver products as Gifts?
Customers can place order online and we will deliver the products at the address of their dear ones in gift-wrapping with some kind words. We can also attach birthday card if customer requires. For more inquiries please call us at
+92-321-8557556
6. How can I confirm my size?
A complete size chart is available with each article at our website
7. What are the nationwide delivery charges?
We are offering free delivery for all domestic orders worth Rs.3000/- or more.
8. Which courier services are being used for order delivery?
We will send your parcel through these courier companies: TCS,M&P,Lepeard Courier and DHL (for international shipments only)
9. What are the available payment methods for online orders?
EXCLUSIVES currently offers 3 payment methods and you can opt any one of them according to your convenience to pay for your order.
-
- Easy Paisa (PAYMENT GATE WAY ) under process
- Jazz Business(Till code 981385980) or use QR Scan Code
- Bank Transfer UNITED BANK LTD, EXCLUSIVES = IBAN ( PK56UNIL0109000238127021)
10. What is the delivery time for an online order /custom- made
Customize order are delivered within 12-16 business days after confirmation while our Ready- made products are delivered within 6-10 business days depending on order confirmations
We also accept urgent delivery requests. (Additional charges apply)
11. How to place a custom order on the website?
Follow the following steps to place an order on our website.
* Click on product which one you want to customize
* Select the color ,type, and than click on”customize now” button
* Select body pattern like slimfit or regular fit than click next button
* For instant shirt,choose collar style than click next button
* Choose cuffs style than click next button
* Choose placket style than click next button
* Choose no. of pockets or need pocket or not than click on next button
* Choose back pleets style or no need than click on next button
* Choose buttons ,which style do you like than click on next button
* Choose shirt bottom style , than click on finish button
* Will see next window & ask, are you sure to proceed this order click on yes button
* After process order will see two button than click on add measurments button
* New window will apear for adding size , add size and than click buttons
* When you complete enter size than click on save & close
* Proceed to check out when your shopping is complete.
* Click on the “check out” button and fill in your information
* Provide billing & shipping information.
* Select through any of our 3-payment methods.
* To make payment by direct bank or by QR code take picture of your product code & bank receipt & send to whats aap no.
+92-312-5777445
* Finally, click on the red “Place order now” button.
* You have successfully booked the order and will receive a confirmation email shortly.
12. How can I cancel my order and get a refund if I don’t like ?
You can definitely claim a full refund. On the other hand, ship your parcel back with a specified list of issues that are being incurred. We will alter/remake/remodel your product and send it back.
Once your order is processed, it’s not possible for you to cancel. However, to cancel before processing: Call us at: +92-321-8557556 Email us: info@exclusiveswear.com Whats app us: 92 – 312-5777445
13. What to do if I receive damaged/never receive product?
Our team will ensure the delivery of products.
In such rare cases, you need to report this issue to our customer care at +92-321-8557556 right after receiving of the product.
14. How do I track my order?
After dispatch, you will be provided with a tracking number for your order through Email. You can check your order status on Tcs/Call Courier/Postex and DHL websites for local and international orders respectively, copy and paste your tracking numbers to track your order. Links are provided below:
https://www.tcsexpress.com/tracking
https://callcourier.com.pk/Tracking/
https://www.dhl.com/en/express/tracking.html
15. How secure is my personal information?
Your security while shopping online with EXCLUSIVES is extremely important to us, and we have taken all reasonable measures to ensure that your credit personal details are kept safe at all times.
We only use it for order delivery, order payment or any further communication.
16. How to recover EXCLUSIVES website account?
You can retrieve the password simply by clicking on the forget password option under the create account tab. This portal will send a password recovery mail to the registered Email id from where you can recover your account.
17. How can I subscribe to get special offers and sale updates?
Subscribe to our newsletter if you want to remain updated with our latest offers and promotions. At the bottom of our home page there is a block mentioned, “Newsletter subscription” just put your email id there and you will be notified with a prompt message that you are successfully subscribed to our newsletter.
18. What are the shipping charges for worldwide delivery?
Our international shipping charges are quite low and calculated at checkout page as per the weight of the order and country to deliver. Feel free to contact us at +92-321-8557556 to know the international shipping charges for your order.
19. How do I make an account at website?
Simply click on ‘Create an Account’, enter the required details & submit the form.
20. Can I get custom stitching facility at Home /Shop/Office?
Yes, EXCLUSIVES offers customized tailoring facility for your wardrobe. You can book an appointment with us by calling +92-321-8557556,whatsaap: +92-312-5777445 ( Islamabad/Rawalpindi without visiting charges) ,(other stations with visiting charges)
21. Can there be any variation in color of the actual product?
There can be a little variation in the color of actual product due to photographic lighting.
22. Who will bear courier charges , if I shipped you back my order ?
Customer will be liable to bear the expense of return shipping.
23. Can I consider all custom-made products prices same for every size?
* No,these prices are only for normal sizes (Small ,Medium,Large ,XL ) ,if sizes are bigger than XL size ,it will charge extra .
* charges will apply ,depend upon actual measurments ,how much increase than normal size,
* Normally extra charges start from 25% of retail price and also increase if size is bigger than normal size.
SPECIAL NOTES FOR CUSTOMERS OUTSIDE PAKISTAN
- Customers are responsible for any incurred customs duties, fees or taxes. These fees are non-refundable.
- Customers outside from Pakistan will have to bear the shipping charges.